Knowledge, skills and career development is vital to the success of organizations. Training is one of the principal methods of maintaining and improving employee skills. Unlike well-trained staff, untrained or poorly trained employees can prove expensive. Training affects employee retention and is a valuable commodity that, if viewed as an investment rather than as an expense, can produce high returns.
Just Talent provides a variety of training solutions for both individuals and corporate clients.
SOFT SKILLS
- Who should attend?
Managers and executives with little or no presentation experience who understand that this is a key ingredient of professional success.
Course outline
The ability to present oneself effectively with confidence is one of the most highly sought after skills in the workplace. This course will give the delegate the tools to present to both large and small audiences. The delegate will learn the skill of adapting to different audiences in varying presentation circumstances including formal presentations, meetings, interviews, negotiations, debating sessions and team presentations. The focus is on gaining skills through practical application of the theory and skills covered.
What this course can do for you?
• Understanding the characteristics of a good presenter
• Overcoming the “Fear Factor”
• Applying the presentation process from planning to question and answer sessions
• Analysing the audience
• Successful interaction with the audience, maintaining sound group dynamics.
• Reinforcing the message – key words, pace, transitions, body language
• Participating in/conducting formal meetings, discussions, debates and negotiations.
• Using appropriate visual aids to enhance the presentation.
• Drawing successful conclusions
- Who should attend?
Managers and executives with little or no public speaking experience who understand that public speaking skills are a key ingredient of success.
Course outline
Terrified to speak in front of a group? Through our public speaking skills training workshops, we will teach you how to conquer your biggest enemy: fear. We’ll provide you with plenty of opportunities to master key verbal and non-verbal skills, and show you how to incorporate essential public speaking techniques such as storytelling, humor, and relevant and effective visual aids into your presentations.
After a two-day workshop, you will know what it takes to make a connection with your audience and engage them in a way that will leave a lasting impression. We’ll give you public speaking skills training you can apply to every aspect of your life, not just at work but in your personal relationships as well. Public speaking is all about communication—and that’s our specialty!
What this course can do for you?
• help you overcome your fear of public speaking
• teach you to how to make a solid first impression that will command any audience’s attention
• show you how to develop a presentation that people will remember
• demonstrate the best way to use visual aids
• teach you how to engage an audience
• help you exude confidence in front of a group
- Who should attend?
Every business person who wants to put an end to stress and worry caused by having too much to do in too little time.
Course outline
This course will help you beat work overload. be more effective and achieve more. It will you core personal effectiveness skills, find out how to prioritize and schedule your time for maximum impact, develop and maintain focus, and motivate yourself to achieve extraordinary things. Enjoy exploring these tools, and becoming highly effective!
The course will help you to:
• Distinguish between "busy work" and "productive work".
• Identify people who waste your time; and what you can do about it.
• Prioritise your work, so you always get the most important things done.
• Avoid procrastination and concentrate on the most valuable tasks.
• Use SMART targets to aid in your time management.
• Delegate the right task, to the right person, for the right reasons.
• Identify your own personal, time-saving tips.
• Resist being distracted off topic; how to keep your mind focused onto the task at hand.
• Recognise the work-systems that waste your time, and what you can do about them.
• Apply the 80–20 rule to your own time management.
• Solve problems more quickly and effectively.
• Handle interruptions quickly, without causing any offence to the listener
• Personal effectiveness training
• Improve your productivity by managing your mood.
• Maintain a positive mental attitude.
• Manage yourself so that you never run out of energy.
• Keep office conversations on productive, rather than non-productive topics.
• Use the continuous improvement cycle: Plan, Action, Feedback, Change.
• How to use feedback to improve results.
• How to make the future better than the past.
• Develop a personal action to take away.
- Who should attend?
Anyone who is required to demonstrate a good level of communication skills in their day to day work. The course will be shaped on the day to cover individual needs.
Course outline
Communication is the art of transferring your ideas, your information and your emotions into the minds of others.
Some people say to themselves, “I know what I mean but I can’t explain it”. So, if you want help to express your message with more clarity and confidence, then this course is right for you.
And if you want help to handle conflict situations with more assertiveness, then this course would be especially good for you.
This communication course will give you the exact methods you need to communicate with more clarity and confidence.
The course will help you to:
• Communicate your message with more clarity, and persuasion.
• Make your communications more specific.
• Use humour to your advantage.
• Communicate your own goals.
• Ask the right questions.
• Speak and write more accurately, by giving clear definitions.
• Speak in more optimistic terms.
• Avoid accidental "negative commands" such as, "Don't panic!"
• Give constructive, not destructive criticism.
• Find the solutions to problems.
• Handle difficult people with greater ease.
• Distinguish between "a fact" and "an opinion".
• Properly use of your body language.
• Properly use of your voice tones.
• Ensure that you always give praise and appreciation.
- Who should attend?
All members of the sales organization (Sales Managers, Sales Professionals, Account Executives, Customer Service, etc) that engage in communications with external customers.
Course outline
Principled behaviour is critical to successful negotiations and to the long-term, on-going relationship with the customer. The Art of Sales Negotiations explores the unique aspects of negotiating within the sales environment. This course is customized for the sales, customer service and external-facing organization to ensure that the company’s needs are met, while the external customer relationship is enhanced. The Performance Management Academy reviews the strategic aspects of negotiating and provides the tools that lead to a resounding “Yes”!
The course will help you to:
• Recognizing the Need for a Win-Win Solution
• Principled Negotiations with Customers
• Understanding the Business Buyer’s Motivation
• Getting to “Yes” Without Negotiating
• Knowing When to Negotiate
• Negotiation Types and Styles
• Analyzing You / Your Customer’s Positions
• Using Communication and Listening Skills to Set the Tone and Control the Negotiations
• Use Persuasive Skills to Make Your Point
• How to Handle Intimidation Tactics
• Understanding Your Needs and Your Customer’s Needs
• Develop Your “Best Alternatives” and Empower Your “Walk Away” Position
• Identifying and Developing and Evaluating Alternatives
• Steps to a Negotiated Solution and Achieving a “Yes”
- Who should attend?
• This course is designed for all managers, leaders & professionals who need to have in-depth knowledge of human behaviors
• Anyone who is interested in developing themselves to be a better leader and manager
• Individuals who desire to apply psychological knowledge to result in management and leadership strategies
• Individuals who wish to understand their emotions and how it affects those around them and their productiveness in the workplace
In Building Emotional Intelligence (EQ), participants will learn:
• How feelings, reactions and emotions affect professional relationships
• How to easily work with different personalities and communication styles
• How to stay flexible and open in the face of change
• How to avoid overreacting in emotionally charged situations
Working effectively with all the different and difficult types of people in the workplace—from co-workers to customers to suppliers to higher-ups—isn’t easy. Success hinges on the ability of your employees to manage their emotions and the emotions of others to avoid miscommunications, resolve conflicts, reach consensus, build a cohesive work environment and get things done. Our revolutionary communication training course, Building Emotional Intelligence, goes far beyond “people skills” to boil down the essentials of emotional intelligence into language anyone can understand. Employees will obtain practical skills and motivation to improve relationships among fellow employees, reduce stress and increase productivity.
Course outline:
• Emotional intelligence in today’s workplace
• Increase personal power by understanding emotions
• The emotionally intelligent work environment
• Turn emotional intelligence into a strategic advantage when problems occur
• Use emotional intelligence to work through intense interactions and conflicts
• Self-management tips to increase effectiveness
- Who should attend?
The course will benefit any team leader, supervisor or manager responsible for leading, directing and motivating others. The course is particularly valuable for newly appointed team leaders or longer serving managers who have not received formal training.
Module 1 - Introduction to Leadership
Extraordinary business results are produced in organizations that have extraordinary leaders. This module is designed to help develop leadership talent and begin to create a cultural shift in any organization. This course guides participants in building their own foundation of leadership through the exploration of personal vision, values and style. With this personal foundation, participants will learn new skills and behaviors that will enhance their ability to lead others. This course will be customized so that participants will learn the fundamental concepts of effective leadership while addressing your organizational specific leadership challenges and cultural issues.
This course is hands on and practical with skills immediately applied back on the job. This course includes large group discussions, small group work, and experiential learning initiatives to include:
• Tools and models to create a cultural shift in leadership in your organization.
• A cultural shift organizationally and the opportunity to increase your day-today effectiveness as a leader.
• The distinction between leadership and management and how to use both to your advantage situationally within your organization.
• Enhanced ability to recognize leadership opportunities on the job and to apply newly acquired leadership skills, behaviors and actions.
At the completion of this program, each participant will have enhanced leadership skills and competencies and walk away with an individualized leadership plan with specific actions to increase leadership effectiveness to begin implementing immediately.
Module 2 - Planning & Organizing
This module will help delegates to understand the importance of planning and how the most successful organisations are able to achieve high performance outcomes. This module is a must for all professionals as good planning is an essential skill that can be readily applied to any complex and ever-changing environment in which all of today’s organisations are having to operate.
The module content addresses organisational issues such as the impact of change on strategic planning and how to manage risks. Furthermore, it helps delegates to explore the impact of individual management behaviours on both developing and implementing plans and to understand themselves better.
Module 3 - Problem Solving & Decision Making
Decision making is how we cope with our environment and live our life. From the decision to rise in the morning to the decision go to bed at night, we are constantly making decisions and frequently solving problems. Throughout each day we are confronted with a variety of problems and decisions that require a rational, thoughtful response.
Problem Solving and Decision Making presents a structure, process and tools to help you solve problems and make decisions. This module is about proactively attacking problems and making timely decisions, that help you solve work problems and make decisions to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life as well.
Participants will practice the six-step problem solving process by working on actual problems in class. The focus in class is on group decision making, but participants will be able to apply the same processes and tools to individual problems and decisions
Module 4 - Exceptional Communication Skills
In today’s competitive business world and difficult economy, effective communication skills training is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success.
Whether it’s a face-to-face conversation or a professionally written e-mail exchange, a meaningful message entails establishing a connection that leaves a powerful impression.
The communication courses and seminars below will help you develop a truly engaging and responsive communication style, leading to positive results for you and your organization.
Module 5 - Managing and Developing People
Organisations tend to recognise that when somebody gets promoted to a new role, they may require new technical skills to succeed in that role. What often gets forgotten though, is the more important people management skills that will be required to be effective, particularly when someone becomes a team leader or line manager for the first time or needs to develop a new or existing team to achieve a different level of performance or task.
Teams come in all shapes and sizes, but a high performing team will be led by a team leader or line manager who can motivate and empower individuals to deliver results. Research confirms that the quality and quantity of results depends on how well a team works together, and this depends on the people and performance management skills of the team leader or line manager.
Leading a team requires advanced knowledge, competencies and behaviours, and this course identifies and focuses on how to reach mastery in each of these areas. This module is designed for those seeking to understand how to inspire, motivate, manage and develop people and apply this to develop and build high performing teams to deliver the strongest business results
Module 6 - Understanding the Impact of Emotional Intelligence (EQ)
Working effectively with all the different and difficult types of people in the workplace—from co-workers to customers to suppliers to higher-ups—isn’t easy. Success hinges on the ability of your employees to manage their emotions and the emotions of others to avoid miscommunications, resolve conflicts, reach consensus, build a cohesive work environment and get things done.
This module, goes far beyond “people skills” to boil down the essentials of emotional intelligence into language anyone can understand. Employees will obtain practical skills and motivation to improve relationships among fellow employees, reduce stress and increase productivity.
CERTIFIED COURSES
- Who should attend this course?
This course is designed for medical professionals, such as doctors, surgery team, nurses and anyone that is coming into contact with children while hospitalized.
What is the expected learning outcome?
This one-day course is unique, innovative and the first of its kind. The course introduces management strategies that allow practitioners to reduce anxiety in children and achieve a positive outcome and experience for the child affected.
Up to 80 percent of children admitted to hospital with chronic illness experience anxiety from hospitalization alone. Between 50 and 75 percent of children having surgery experience anxiety in the anesthetic room. Such anxieties stay with the children through their lives and have an impact on the healing process.
The number of children influenced is so high that the only solution is for every practitioner involved in the care of children in hospital to have a core competency in anxiety management. Every member of staff would be trained to identify, manage and potentially prevent anxiety in children under their care. Every member of staff that a child comes into contact with from the moment they step through the hospital doors would be able to substantially reduce the morbidity experienced by that child. The skills and management strategies gained from the course, complement and enhance the skills the practitioner already has.
How will I benefit from this course?
The course is unique in capturing both feedback and feedforward data from past and future candidates.
Feedback data from past candidates clearly shows that the course improves a practitioner's ability to effectively communicate with anxious children. It also shows that any practitioner in any role can manage and reduce anxiety in children under their care. On occasion the anxiety can be prevented altogether.
It is without doubt that a team of trained practitioners utilising the techniques introduced on the course will dramatically reduce the prevalence and degree of general and procedure-related anxiety in children undergoing medical interventions. This will also lead to a reduction in the consequent morbidity experienced by these children and a global improvement in patient experience.
Feedforward data is captured prior to the course to allow evaluation of the candidates' prior experience and future needs. This allows us to deliver a course that is dynamic, focused and tailored to the needs of the group.
What aspects of anxiety and its management are covered?
The course introduces comprehensive background information regarding the nature, causes and consequences of procedure-related anxiety. The basic and advanced communication techniques utilised in the management of anxiety in children are discussed and illustrated in detail. An integrated approach to the prevention, elective and emergent management of general and procedure related anxiety is presented.
Is the course approved by professional bodies?
The course is approved for five CPD points